Privacy Policy I Note online ratings

P.T.A. TOURS GmbH, as provider of the website and responsible body, takes its obligation to data protection very seriously and has designed its website in such a way that as little personal data as possible is collected, processed and used. Under no circumstances will personal data be rented or sold to third parties for advertising purposes. No personal information will be used for advertising or marketing purposes without the express consent of the visitor.

Access to personal data at P.T.A. TOURS GmbH is only granted to those persons who need this data to carry out their tasks within the responsible body, who have been informed about the legal provisions on data protection and who have committed themselves to comply with the applicable legal provisions (§ 5 BDSG and Art. 5 of the EU General Data Protection Regulation (EU GDPR)).

Personal data (hereinafter mostly referred to as "data") are processed by us only to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered thereon.

According to Article 4(1) of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as "GDPR"), "processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

With the following data protection declaration, we would like to inform you in particular about the nature, scope, purpose, duration and legal basis of the processing of personal data to the extent that we alone or jointly with others decide on the purposes and means of the processing. In addition, we inform you below about the third-party components we use for optimization purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.

Our privacy policy is structured as follows

I. Information about us as the data controller
II. Rights of Users and Data Subjects
III. Information about data processing

I. Information about the data controller

The data controller of this website is


Andrea Baumeister - Management
Kaiserstrasse 66
41747 Viersen
Viersen, Germany

Phone: +49 (2162) 359000
Fax: +49 (2162) 359002

II Rights of Users and Data Subjects

With respect to the data processing described below, users and data subjects have the right to

  • confirmation as to whether data concerning them are being processed, information about the data processed, further information about the data processing and copies of the data (see also Art. 15 GDPR)
  • to rectification or completion of inaccurate or incomplete data (see also Art. 16 GDPR)
  • to the immediate deletion of the data concerning him/her (see also Art. 17 GDPR) or, alternatively, if further processing is necessary in accordance with Art. 17 para. 3 GDPR, to the restriction of the processing in accordance with Art. 18 GDPR;
  • to receive the data concerning him/her and provided by him/her and to transmit such data to other data controllers/providers (see also Art. 20 GDPR)
  • to lodge a complaint with the supervisory authority if they believe that the data concerning them is being processed by the provider in violation of data protection regulations (see also Art. 77 GDPR).

In addition, the provider is obliged to inform all recipients to whom the provider has disclosed data of any rectification or erasure of data or restriction of processing carried out on the basis of Articles 16, 17 (1), 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Notwithstanding the above, the user has the right to obtain information about these recipients.

Users and data subjects also have the right to object to the future processing of data concerning them pursuant to Art. 21 GDPR, provided that the data is processed by the Provider in accordance with Art. 6 para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct marketing is permitted.

III. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.


a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.

This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.

The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.

If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

When you close your browser, these session cookies are deleted.

b) Third-party cookies

If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.

Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

c) Disabling cookies

You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support.

If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.


For the technical and organizational processing of a newsletter, P.T.A. TOURS GmbH uses the services of the service provider CleverReach GmbH & Co.KG, 26180 Rastede. The data collected - e-mail address and - optionally - your name, title, language, IP address of the Internet connection from which you access our website, as well as the date and time of your registration - are stored and used exclusively for sending out the newsletter and are not passed on to third parties.

The legal basis for this is Art. 6 Para. 1 lit. a) GDPR.

You may revoke your prior consent to receive this newsletter under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent or click on the unsubscribe link contained in each newsletter.


If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google).

Through certification according to the EU-US Privacy Shield

Google guarantees that it will follow the EU's data protection regulations when processing data in the United States.

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at,

including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at

in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics' JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

Facebook plug-in

Our website uses the plug-in of the Facebook social network. is a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is also operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as "Facebook."

Through certification according to the EU-US Privacy Shield

Facebook guarantees that it will follow the EU's data protection regulations when processing data in the United States.

The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

Further information about the possible plug-ins and their respective functions is available from Facebook at

If the plug-in is stored on one of the pages you visit on our website, your browser will download an icon for the plug-in from Facebook's servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website will also be recorded.

If you are logged in to Facebook while visiting one of our plugged-in websites, the information collected by the plug-in from your specific visit will be recognized by Facebook. The information collected may then be assigned to your personal account at Facebook. If, for example, you use the Facebook Like button, this information will be stored in your Facebook account and published on the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your browser to prevent the Facebook plug-in from loading.

Further information about the collection and use of data as well as your rights and protection options in Facebook's privacy policy found at


We use YouTube on our website. This is a video portal operated by YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube".

YouTube is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".

Through certification according to the EU-US Privacy Shield

Google and its subsidiary YouTube guarantee that they will follow the EU's data protection regulations when processing data in the United States.

We use YouTube in its advanced privacy mode to show you videos. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the advanced privacy mode means that the data specified below will only be transmitted to the YouTube server if you actually start a video.

Without this mode, a connection to the YouTube server in the USA will be established as soon as you access any of our webpages on which a YouTube video is embedded.

This connection is required in order to be able to display the respective video on our website within your browser. YouTube will record and process at a minimum your IP address, the date and time the video was displayed, as well as the website you visited. In addition, a connection to the DoubleClick advertising network of Google is established.

If you are logged in to YouTube when you access our site, YouTube will assign the connection information to your YouTube account. To prevent this, you must either log out of YouTube before visiting our site or make the appropriate settings in your YouTube account.

For the purpose of functionality and analysis of usage behavior, YouTube permanently stores cookies on your device via your browser. If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

Further information about the collection and use of data as well as your rights and protection options in Google's privacy policy found at

The use of Instagram

The responsible body uses the Instagram service on its website. Instagram is a service of Instagram Inc. With the integrated "Insta" button on the page, Instagram receives the information that you have accessed the corresponding page of the responsible person's website. If you are logged in to Instagram, Instagram can assign this visit on the page to your Instagram account and thus link the data. The data transmitted by clicking on the "Insta" button are saved by Instagram. For more information on the purpose and scope of the data collection, its processing and use, your rights and ways to protect your privacy, see the Instagram Privacy Policy, which can be accessed via Instagram Privacy Policy ⇒ .

To prevent your visit to the site from being accessed by your Instagram account, you must log out of your Instagram account before visiting the site.

Further information and contacts

If you have any further questions about data protection at the responsible office, contact our managing directors of our company. You can ask which of your data are stored with us. In addition, you can send information, deletion and correction requests to your data and any suggestions at any time by letter or e-mail to the following address:

P.T.A. TOURS GmbH • Andrea Baumeister • Kaiserstrasse 66 • D-41747 Viersen • Tel.: +49 (2162) 359000 • E-Mail:

Federal Commissioner for Data Protection and Freedom of Information Nordrhein-Westfalen

Kavelleriestrasse 2-4 • 40213 Düsseldorf • Germany

Telefon: +49 (211) 384 24-0 • Telefax: +49 (211) 384 24-10 • E-Mail: • Internet:

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